ORDERS AND PAYMENTS
We surely do bulk/wholesale orders and ship worldwide. We’ll also try and work out a discount for you, depending on the quantity of your order.
For Bulk Queries & Corporate orders, please write to us at firstname.lastname@example.org
You are requested to contact for Bulk queries after you get a list of required items ready.
For samples required for FUTURE bulk orders, you are requested to place the orders on the website only.
In case there is a failure in payment, please retry and keep the following things in mind:
Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
If your amount has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at email@example.com or Visit Contact Us Page.
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Sorry, currently we do not have any service available to expedite the order delivery. However you can call us and we can try to dispatch your order on priority.
For all cash-on-delivery purchases, an additional handling fee of 75 INR plus shipping charges will be applied at checkout. We will call your mobile number to confirm the order prior to processing your COD order. Any unreachable customer will be emailed for further contact. If we are unable to get in touch with you for 8 days from the date of your order, it will automatically get cancelled.
Currently we don’t have any cancellation policy. Once order is placed you won’t be able to cancel it. For further enquiry you can write us on firstname.lastname@example.org or else contact us on + (91)-9999899504.
How will I know that my order has been successfully placed?
We’ll send you a confirmation email with your Order Id so that you’ll come to know that your order has been successfully processed.
To ensure the products remain undamaged during the shipping process, we package our products in bubble wrap and sturdy boxes. But in some cases, the product gets damaged during transit. We first request you to kindly check if the product is damaged or dismantled. If the product is damaged you can email us at email@example.com or else Visit Contact Us Page with your Order id and a clear picture of the products. We will replace it as soon as possible.
What If I receive an incomplete order?
Your order goes through numerous checks before dispatching. But if still you think your order is or could be incomplete, we request you to kindly make an unboxing video from starting to end (from opening the courier bag to showing all the products clearly in the video) in one go. Share the video with us on email at firstname.lastname@example.org with your order id within 24 hours of the delivery. We will send you the product as soon as possible.
To place your order, follow these steps:
Browse through our wide range of products until you find something you like
Once you’re done, click the ‘Add To Cart’ button.
After you have added all the products, click on the cart icon. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
From there, you can either login to your existing Faconn account or simply continue as a ‘New User’ and create one via using Social media handles or by registering with your Email id and Contact number.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
If you forgot your password, click on the ‘Forgot your password?’ link. A new page will pop up, asking you to enter your email address. Once you’ve done this, click on ‘Submit’ and a new password will be emailed to the address that matches your account username.
Yes, you can change your password at any time from within ‘My Profile’ when you’re logged into your account. Simply select ‘Change my Password’ and follow the steps displayed on-screen.
Do I need an account with Faconn to place an order?
You do not need to create an account to shop online; rather, you can make your purchase as a guest. But we suggest you to create your account so that you can easily check status of your order on our portal itself.
We use Paytm as our Payment Gateway and accept every major Credit Card, Debit Card, Visa, Master Card, UPI, Wallet, and Cash on Delivery (COD).
SHIPPING AND TRACKING
Yes, you can modify the address by contacting us on 9999899504 (Mon- Fri 11a.m. to 6p.m.). You can also write us a mail on email@example.com. It is only applicable when your order is not shipped.
Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Faconn offers Free Shipping on prepaid orders above Rs.599/- and below that we charge Rs.60/- as shipping charges all across India. Cash on Delivery (COD) charges are charged at an additional cost of Rs.75/- plus shipping charge irrespective of any minimum amount.
As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase including the tracking id with the link.
Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS.
REFUND, RETURN & EXCHANGE
Due to the nature of our products, all sales are final. We offer a replacement on items that may have been damaged during shipping (only if you send us an unboxing video). Returns other than damage incurred during shipping cannot be accepted.
We only Exchange products which are damaged during transit (only if you send us an unboxing video). Many of our products are custom made and are especially made for you so it becomes difficult for us to exchange or return. We try to be as clear as possible with our images so that no discrepancy is left for you.
After receiving the unboxing video we will start with your exchange procedure. We will send you a fresh piece and you can keep the damaged product also with you. In case of non availability of the same product our team reaches out to you and asks for similar product or refund. If you want to proceed with refund we will immediately issue a refund for that particular product which will be transferred to your original mode of payment within 5-7 working days.